FAQs

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

When will my items be shipped? 

 Your items will be shipped within 3 business days from the day you placed your order.

How do I return or exchange an item? - Our Guarantee. 

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at info@shopaesbeauty.com and we will respond within 24 hours to assist with the process. 

  

What if the item I ordered arrives broken or damaged.

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item and we'll work it out with you. Kindly email us at info@shopaesbeauty.com

 

Where do you ship from?

Primarily we ship out from fulfillment center in Los Angeles, California. Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.